Refund Policy

1. Scope

This policy applies exclusively to paid Premium plan subscriptions of Volio purchased through our payment processor. It does not apply to purchases of physical goods or other digital services.

2. Cooling-Off Period (Refund Window)

You are entitled to request a full refund within 14 business days following the purchase date of your subscription. This cooling-off period allows you to try the service and, if not satisfied, receive a full refund of the amount paid.

3. How to Request a Refund

To request a refund, you must contact us within the 14-business-day period via:

• Email: thesantiagorex@gmail.com
• Subject: Refund request
• Include in your message: the email address associated with your Volio account, the transaction date, and the reason for your request.

4. Refund Processing

Once we receive and approve your request, we will process the refund through our payment processor within 5 to 10 business days. The refund will be made using the same payment method used for the original purchase. You will receive a confirmation email from both Volio and the processor.

5. Exceptions

Refunds will not be issued in the following cases: requests submitted after the 14-business-day period; automatically renewed subscriptions that have been used during the new billing period (in these cases, you may cancel the subscription to avoid future charges, but the current period will not be refunded); and products or services other than Volio subscriptions.

6. Contact

For any questions about this policy, including the status of your refund request, please write to thesantiagorex@gmail.com.

7. Changes to this policy

We may update this Refund Policy periodically. We will notify you of material changes through the platform or by email. As the platform evolves, the refund terms or payment processor may be adjusted; any material change will be notified.